Client Satisfaction Survey Results

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Client Satisfaction Surveys

The following table represents EXCEED’s ISO Client Satisfaction Survey Results since 2008.

SURVEY  YEAR

NUMBER  OF CLIENTS SURVEYED

PERCENTAGE  OF CLIENT SATISFACTION

2012

12

99%

2011

31

99%

2010

28

98%

2009

11

98%

2008

11

99%

TOTALS

93

99%

 

We are evaluated in the following areas:

• Reliability
• Cost
• Accuracy
• Delivery/timeliness
• Quality
• Business Relations
• Personnel
• Customer Support
• Responsiveness
• Sub-contractors (if applicable)