Records Management & Processing Solutions

EXCEED provides a comprehensive range of customized records management, site management, and processing solutions. Our operations professionals have extensive experience managing large-scale, time-critical, high-volume production processes and environments. EXCEED has a proven record of success in: creating start-up operations; the timely elimination of legacy backlogs; consolidating existing operations; and providing daily production and customer service support.

EXCEED�s areas of expertise include applications processing (involving accurate compliance with agency-specific rules and regulations); process design and reengineering; data entry; call center management; site management; mail processing; quality assurance; quality control; and records maintenance and archival.

Services include:

• Records Management Solutions
• Filing, retrieval, and maintenance of records
• Electronic data capture, scanning, and conversion
• File inventory and audits
• File shipment and consolidation
• Archiving
• Protection of proprietary and business confidential information
• Processing Solutions
• Process design and reengineering
• Rule and regulations-based decision making
• High-volume, time critical production management
• Backlog elimination
• Mail preparation and processing
• Data entry
• Quality assurance and quality control
• Customer service/contact center management
• Program policy research and analysis
• Automated tools development
• Capacity planning
• Metrics reporting and analysis