Document Management

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Document Management 

EXCEED provides a comprehensive range of customized records management, site management, and processing solutions. Our operations professionals have extensive experience managing large-scale, time-critical, high-volume production processes and environments. EXCEED has a proven record of success in: creating start-up operations; the timely elimination of legacy backlogs; consolidating existing operations; and providing daily production and customer service support.

EXCEED’s areas of expertise include applications processing (involving accurate compliance with agency-specific rules and regulations); process design and re-engineering; data entry and analysis; call center management; site management; mail processing; quality assurance; quality control; and records maintenance and archival.

 


 

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  • Filing, retrieval, and maintenance of records
  • Electronic data capture, scanning, and conversion
  • File inventory and audits
  • File shipment and consolidation
  • Protection of proprietary and business
    confidential information
  • Archiving

 

Processing 

  • Process design and re-engineering
  • Rule and regulations-based decision making
  • High-volume, time critical production management
  • Mail preparation and processing
  • Backlog elimination
  • Capacity planning
  • Data entry

 

  • Quality assurance and quality control
  • Customer service/contact center management
  • Program policy research and analysis
  • Automated tools development
  • Metrics reporting and analysis
  • Standard Operating Procedure